Welcome to Balaji Doon Cabs. By booking our taxi services, you agree to follow the terms and conditions mentioned below. These terms are designed to ensure a smooth, safe, and transparent experience for all customers.
Booking Confirmation
All bookings are confirmed only after receiving proper details and confirmation from our team. Customers are required to provide accurate information such as pickup location, date, time, and contact details to avoid any inconvenience.
Payment Terms
Customers may be required to pay a partial or full advance amount to confirm the booking. The remaining payment can be made before or after the trip, as agreed. All payments should be made through the available payment methods shared by our team.
Pricing & Charges
Our taxi fares are transparent and based on the selected vehicle, route, and travel requirements. Additional charges may apply for extra distance, waiting time, tolls, parking, night travel, or any special requests. All such charges will be communicated clearly.
Pickup & Waiting Policy
Our driver will arrive at the scheduled pickup location on time. Customers are requested to be available at the pickup point as per the agreed time. A reasonable waiting time is provided, after which additional waiting charges may apply.
Cancellation & Refund
Cancellations are subject to our cancellation policy. Refunds, if applicable, will be processed based on the timing of the cancellation and booking terms. Customers are advised to review the cancellation policy for detailed information.
Customer Responsibilities
Customers are expected to maintain proper behavior during the journey. Any damage to the vehicle caused by the customer will be chargeable. Carrying illegal or hazardous items is strictly prohibited.
Driver & Vehicle Policy
Our drivers are experienced and follow safety guidelines to ensure a comfortable journey. However, customers are requested to cooperate during the trip. In case of any unforeseen situation such as breakdown or delay, we will arrange an alternative solution as soon as possible.
Route & Travel Conditions
Travel time may vary depending on traffic, weather, and road conditions. While we aim to provide timely service, delays due to external factors are beyond our control.
Liability
Balaji Doon Cabs is not responsible for any loss of personal belongings during the journey. Customers are advised to take care of their luggage and valuables.
Changes to Terms
We may update or modify these terms and conditions at any time without prior notice. Customers are encouraged to review this page periodically.
Contact Us
For any queries related to bookings, cancellations, or services, you can contact our support team via call or WhatsApp on +91 79834 25452 . We are always here to assist you.